Successfully Resolving Conflict

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March 12, 2019 @ 1:00 pm - 4:00 pm


 This training is currently sold out. 

Join NPH on March 12 for the third and last Resident Services Professional Development Training of the year. This workshop will identify various conflict resolution styles, demonstrate when and how to implement effective conflict resolution techniques, and highlight many conflict resolution best practices when responding to residents’ need. Relationships with humans are by their nature particularly challenging and figuring out how to effectively, successfully, and compassionately work with our residents, which often means successfully resolving conflict, is a key component of our work.

IMPORTANT: Please come ready to share how you and your organization currently resolve conflict amongst residents and/or staff issues. We will provide the opportunity for workshop attendees to share their experience and challenges of how to respond to community residents’ conflicts in ways that are innovative and exciting

Please note that this training is specifically designed for Case Managers, Property Managers, Residence Services Coordinators, Residence Service Supervisors, and Residence Service Managers.

Facilitator: Dr. Diane Johnson, Ph.D. with Mmapeu Management Consulting.

When: Tuesday, March 12 | 1pm – 4pm

The training will begin promptly at 1pm and we encourage attendees to arrive early. Lunch will provided.

Where: Satellite Central 540 21st Street Oakland, CA. 94612 (map)

Getting there: Please note that there are no on-site parking available and street parking is very limited due to the level of construction in the area. We strongly advise attendees who are driving to arrive early. Otherwise, we encourage all other attendees to use public transit, if possible. The meeting location is a 5-minute walk from the 19th Street/Oakland City Center Bart station. 


Important: Registration will close end of day on Tuesday, March 5. Space is limited so we encourage you to register as soon as possible. Please note that we are limiting registration to four participants per organization and space is available on a first-come, first-serve basis.

Cancellation/Refund Deadline: Tuesday, March 5, 2019
Registrants canceling their registration on or before Tuesday, March 5, 2019 will receive a full refund. NPH may consider refunds for extenuating circumstances. Refund requests submitted after the deadline are not guaranteed and will be reviewed on an individual basis. To submit a refund request, please email

About this training: This training is part of a three-part NPH Resident Services Professional Development training series. In partnership with Dr. Diane Johnson, Ph.D., President and Founder of Mmapeu Management Consulting, and with a cohort of Resident Services Directors, the series was specifically designed for Case Managers, Property Managers, Residence Services Coordinators, Residence Service Supervisors, and Residence Service Managers. Last year NPH hosted a Resident Services Professional Development Training series and due to its overwhelming popularity, NPH is thrilled to host a second series this year!

 This training is currently sold out. 


March 12, 2019
1:00 pm - 4:00 pm
Event Category:


Satellite Central
540 21st Street
Oakland, CA 94612 United States